Business Talk 2020 : Quality Management System in Automotive Industry

15 Mei 2020

The theme of this seminar was "Quality Management System in Automotive Industry". It discusses about the quality management system required and conducted in the automotive industry. The speaker that we invited was Dedy Siagian, Deputy Director of Quality Management form Mercedes-Benz Indonesia.

The seminar was divided into several parts. The first part is talking about the definition of quality. In this part, we discuss the general definition of quality and the difference of definition from the old meaning of quality with the new kind of quality. The second part is discussing the Quality Management System (QMS) which is standardized in ISO 9001:2015. Started in 1999, the QMS in the automotive industry was standardized with ISO/TS 16949 (1st edition) replacing QS-9000. Then in the later 2002, was replaced again with ISO/TS 16949 (2nd edition) as a supplement to ISO 9000:2000. Also in 2009, replaced again with the third edition as a supplement to ISO 9000:2008. The last changes made until now was in 2016 with using IATF 16949 (1st edition) as a supplement to ISO 9000:2015. This IATF is only applicable to the automotive industry.

The third part was discussing the Automotive Quality System. In this part, we discuss by using a Process Diagram where it explained from the input, the process, and to the output. This Quality System was made by several car manufacturers such as Ford, GM Motor, Chrysler, Renault, BMW, Daimler, and others. Next is that the goal of the IATF 16949. It consists of four goals: Continual improvement for high-quality products; defect prevention and produce sustainable volume; reduce of variation and waste in the supply chain; and delivery on time to the customer.

Quality management also had principles to follow. There are seven principles to follow in order to maintain good quality management. These principles are customer focus; continual improvement; leadership; evidence based on decision making; involvement of people; relationship management; and process and system approach. And from these principles, we also need the tools to measure our quality management, which are called Quality Core Tools. Quality Core Tools used in Mercedes-Benz consists of five tools, such as APQP (Advanced Product Quality Planning); PPAP (Production Part Approval Process); FMEA (Failure Mode Effects Analysis); SPC (Statistical Process Control); MSA (Measurement System Analysis). Each of these tools consists of five levels of 18 part of component per level. And for one person to fully understand each of these tools will need at least two days of class or more.

We got 110 registered participants and 96 participants that came to the seminar which is already above the targeted amount of participants. The targeted amount of participants were around 75 participants because originally this was an offline seminar. Most of them are quite interested in the topic since the Q&A session was quite crowded with questions. Some questions were related to quality management topic but not all question were answered since the question was supposed to be asked to other division, as he said. Therefore, the seminar was a success!

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